Career Coach (work from home in Seattle, WA)

IMPACT Group, a progressive, global company based in St. Louis, MO has an exciting work from home opportunity for a full-time Career Coach in Seattle, WA.

We are a WBE-certified human capital service provider that specializes in high-touch solutions in talent development, global mobility and career transition that improve individual and organizational performance.  Our comprehensive solutions drive more than results, they produce IMPACT.

Since our inception 25 years ago, IMPACT Group has expanded from a single headquarters in St. Louis, MO to a global company with a presence in 6 continents.  Our clients rely on us to support their employees during times of career transition, and our mission is to make a positive IMPACT one relationship at a time.

Job Summary

Companies purchase our relocation solutions for their employees who are moving to other cities for their jobs.  The Career Coach serves as the primary point of contact and coach throughout the transition.  The Career Coach supports our clients’ employees and their spouses/families as they acclimate to new cities.  The coach also assists the spouse or partner with finding employment in the new city by providing coaching on career planning, networking, LinkedIn use, resume development, interviewing and negotiating skills.

Job duties

• ŸMaintains proactive, contact with assigned recipients via phone, email and meetings.
• Correctly assesses and addresses transitional and/or job search needs.
• Works directly with Résumé and Research departments to ensure services provided meet identified needs.
• Responsible for achieving quality results throughout the relationship with assigned recipients; responds to and incorporates quality assurance feedback in fostering professional growth.
• Incorporates time management techniques and balances program delivery demands to effectively service all recipients.
• Supports Team Lead in effective oversight of recipient service delivery; provides feedback and input into processes.
• Provides guidance and peer feedback to department members.
• Leads by example; demonstrates support of company mission and policies.
• Maintains labor market knowledge of the Seattle, WA area.
• Acts as subject matter expert on relocation issues for internal process improvement and sales presentations as needed.
• Performs other duties as required.