Corporate Master Coach

This listing is no longer available. _______________________________________

COMPANY PROFILE
•One of the largest, industry leading multinational media and network communications companies
•Company has had a rich history of growth and diversification by expanding organically and by way of acquisition
•Excellent company culture with an emphasis on developing and retaining top talent as well as creating an environment of success and accountability

WHAT THIS COMPANY OFFERS YOU
•Lots of visibility to the senior leadership on an enterprise level
•A culture of flexibility with maximum accountability
•Growth potential both personally and professionally

LOCATION
• Remote (Estimated 60% travel time)

THE ROLE YOU WILL PLAY
•Support supervisors and managers with diversified coaching needs; achieve performance and customer experience goals.
•Coordinate and administer coaching certification programs for front-line leaders.
•Partner with site leadership to analyze current working practices to improve efficiency and productivity.
•Make recommendations for coaching opportunities to leadership; ensure delivery and planning for training and/or coaching based on quality and business needs.
•Diagnose performance gaps to determine best mix of coaching techniques to achieve success.
•Schedule and facilitate coaching sessions.
•Document and report progress made during coaching sessions to managers and site leaders.
•Responsible for leveraging Performance Management Coaching dashboards.
•Monitor performance metrics to identify areas in need of additional focus or coaching.
•Create and implement coaching solution tools to empower front-line leaders to be more effective in improving staff performance.
•Present front-line leaders with specific information and techniques to improve coaching skills.

DESIRED BACKGROUND/PROFILE
•Professional certification is strongly preferred – such as WABC Certified Business Coach (CBC), CPCC – From the Coaches Training Institute, or ICF – International Coaches Federation.
•Field sales and service, call center and processing center experience desired in addition to professional learning and development experience.
•Familiarity with instructional design, skill assessment, measurement methodology, needs assessment, change management and facilitation experience preferred.
•Solid knowledge of coaching, facilitation needs analysis, team building, and the design and delivery of leadership courses.
•Solid presentation, written and verbal communication skills and the ability to relate to and explain complex technical concepts.
•Comfort around front-line leaders.
•Ability to learn on the fly, negotiate and problem solve to resolution.
•Strategic agility and able to deal with ambiguity and influence without authority, navigating the culture and political climate of a client site and situation.
•Strong interpersonal savvy and business acumen required.
•Potential for moderate to heavy travel and non-standard work hours.

Click here to apply online.