Innovation Cancer Business Coach

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Under general direction of the Business Practice Consultant, the Business Coach is responsible for building a strong advisor/coaching relationship with their oncology practice customers. They are responsible for translating key performance metrics into an actionable plan of improvement for member customers, as well as being a point of contact on Provider Technology solutions for all customers.

In addition, assists in evaluating requests for enhancements, communicating best practices for technology implementations, identifying opportunities for additional offerings, facilitating discussions with operations/customers to clarify business requirements/needs and managing customer expectations around technology and solution offerings.

PRIMARY DUTIES AND RESPONSIBILITIES:

Addresses new or existing issues within practice functional areas to identify potential areas of weakness within the operations
Acts as an instructor and subject matter expert for ION Solutions and Provider Technology offerings for the Division’s field sales force and customers.
Provides business coaching to Innovation Cancer customers regarding technology solutions, business process optimization and best-demonstrated practices.
Articulates technology and product positioning to both business and technical users within a practice.
Works in conjunction with sales team as the key business operations advisor and product advocate for Division’s products.
Reviews product specific requests, better refine requirements/scope of requests with internal technology/operations team and provide tactical and strategic recommendations.
Works with Intrinsiq Analytics team to develop appropriate performance reporting and ensure data capture for reports
Adheres to standards and procedures for project reporting, problem resolutions and documentation.
Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately.
Collaborates with field sales teams to identify key oncology practices and provide assessment of needs and suggest solutions.
Maintain awareness of competitive activity and industry trends
Provides follow up calls to customers when appropriate and escalate problems as necessary.
Assists in the development and delivery of product demonstrations to practices.
Assists in getting all product/data documentation signed by practices.
Assists with implementation of special projects and/or contracting relating to technology offerings within the practices.
Must be willing to travel and work from a home office environment.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires a minimum of four (4) years progressively responsible related experience, including training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Must have at least 3 years experience as a community oncology Practice Administrator or Billing Manager or equivalent
Must have extensive experience with Medicare Part B and Private Payer Billing and reimbursement policies and procedures.
Subject Matter Expertise (Super User) with at least on Practice Management Software System
Knowledge and experience with Payer contract structure.
Excellent analytical skills
Excellent organizational skills
Excellent consultative skills
Demonstrated strong communication and interpersonal skills
Knowledge of organization’s policies and procedures.
Knowledge and understanding of the practice of community based oncology practices
Computer hardware/software, must be knowledgeable on the various types of computer hardware and software customary to clinical pharmacy practice as it relates to clinical management to support process proto-typing, consultative activities and provide assistance in the evaluation of new technologies for AmerisourceBergen.
Ability to work independently and as part of a team.
Individual must maintain professional knowledge associated
Must be able and willing to travel approximately 80% of the time
Individual should be proficient in the latest Microsoft Office applications.

Click here to apply online.