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Complete phone time requirement. Work with assigned employees to analyze performance, provide coaching/feedback, set measurable goals, and provide timely follow up and recognition. Organize and facilitate monthly department Coach contests as assigned. Participate in hiring activities, i.e., provide tours during job fairs, conduct side by side monitoring for applicants, etc. Fulfill other responsibilities as defined by quality manager. Recommend changes to Department Manager/Sr. Team Leader/Team Leader to improve Marketing Service compliance issues. Coordinate special projects as assigned.
Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. May orient, train, assign and
check the work of lower level employees. Moderate supervision, may vary from established procedures.
Communication Skills
Strong written and verbal skills, good analytical ability, and demonstrated leadership ability. Strong to moderate written and verbal communication skills
to apply basic analytical and leadership ability in limited situations.
Decision Making / Problem Solving
Moderate decision making that may directly affect the department; moderate problem solving skills routinely required; ability to solve most general
problems using own resources and past experiences. Moderate decision making with moderate impact, using standard procedures solves common
problems of a recurring nature.
Task Complexity
Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers more complex issues to higher levels. Moderate range
of assignments, requires knowledge of business unit/area.
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